The following information will help answer most of the questions I receive. If you need additional assistance please email me: siri@siriousdesign.com or you can call me at: 858.272.7982 9am-5pm Pacific Standard Time and I'll be happy to help!

Phone: 858.822.8862
Email: siri@siriousdesign.com

How do I order Sirious Design Originals Jewelry?
Order online via our secured ecommerce system (Paypal) or you can email siri@siriousdesign.com or call 858.822.8862, 9am-5pm Pacific Standard Time. Paypal is configured in such a way that you can choose to become a Paypal FREE account holder OR you can pay with a credit card without becoming a member. With Paypal shopping cart, I can take your creditcard information over the phone. Either way, you will receive an automated email receipt confirming the transaction.

What Is PayPal?
PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 150 million member accounts in 190 countries. It's accepted by merchants everywhere, both on and off eBay. Paypal enables payments in 16 currencies. PayPal account holders transact an average of over $8.1 billion USD through PayPal every quarter.

Is Paypal safe to use?
PayPal protects your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. SSL technology encrypts your order information to ensure it remains completely private and secure.

What is your shipping policy?
I don't ship Saturdays, Sundays, or on national holidays.
Orders usually ship within two business days up to two weeks depending on availability. Custom or International orders may take longer depending upon quantity, level of involvement, and destination. Shipping is FREE!

Continental US orders are by default shipped USPS United States Postal Service (UPS or FedEx upon arrangement) and ca be insured for an extra charge. All orders must ship to a physical address, please do not use a P.O. Box as your shipping address.

Credit card approval must be obtained before the order is shipped. You will receive a follow-up e-mail confirming the total of your order, including shipping and handling charges and sales tax.

How do you calculate domestic shipping?
We offer FREE shipping within the United States. Insurance is optional.

How do you calculate international shipping?
International orders may be handled differently. You will be notified via email, should your purchase shipping or delivery incur special or unusual circumstances. Please take into account that we have little or no control over items delayed in customs.

Will I be charged sales tax?
Orders shipped within California will have 7.75% added to the total.

How long before I receive my order?
Under normal circumstances, 3-5 days, but please allow 2 weeks AT MOST for your order to arrive. By shipping the item FREE to you we have little control over actual delivery date.

What is your return policy?
Sirious Design Originals promises that all jewelry sent to you is in excellent condition. Please see “How do I care for my jewelry?” below. Should something accidentally break within 90 days of purchase, I will repair it at no charge. After 90 days, there will be a smal repair charge plus cost of materials replaced. Earrings cannot be returned. Other jewelry (excluding custom orders) can be exchanged within 7 days of delivery for a credit or exchange. Jewelry must be returned in the original packaging and with a copy of the receipt. Sirious Design Originals must be notified prior to any items being returned. Customers are responsible for return shipping. We recommend you insure your package.
If your need a piece repaired please email me at siri@siriousdesign.com and I will get back to you to address the details. You may also call me at 858.822.8862 9am-5pm Pacific Standard Time.

Please note: Custom orders cannot be exchanged or refunded.

What about the materials you use?
Color, dimension, texture and quality are key elements, essential to the appeal of my designs. I therefore carefully select and incorporate only the finest materials available.

All of the wire and findings I use in my jewelry are either .925 sterling silver or 14k gold-filled unless otherwise specified. On occasion I will patina the silver (oxidize for an antiqued finish), use pewter, or copper for contrast. I avoid using base metal in all of my jewelry. My Precious Metal Clay pieces are 99.9% Silver (fine silver) and are priced according to current silver market rates.The semi-precious gemstones, beads, & pendants I use are of the highest quality available and whenever possible, rare or one-of-a-kind. Many have stories behind them such as where they were purchased and I find great joy in hunting for and assembling unusual materials with unique energy and diversified stories behind them.

The freshwater pearls I incorporate into my designs are primarily chosen for their shape, luster and color. I use genuine Czeck glass beads, which are often vintage, and genuine Austrian Swarovski crystals for their unmatchable brilliance and I search extensively for some of the most unique, intricately handcrafted silver beads and findings from places such as Bali, Turkey and the remote mountain areas of Thailand. I only use quality stringing materials and try to find clasps that are "user friendly" as well as beautiful and unusual complimenting each creation. My seed beads are mostly precisiobn cut Japanese Toyo beads.

What is the difference between "Gold-Filled" and "Gold Plated"?
Gold-fill is unlike gold-plate in that gold-fill is generally considered a lifetime product and will not tarnish or wear off like electroplated products will. Gold-fill contains 100 times the amount of gold than that of gold-plate! Gold-fill (also known as "rolled gold") is a layer of 10k or better gold that is mechanically bonded under heat and pressure to one or more surfaces of a supporting metal and then rolled, or drawn to a given thickness.

What is your guarantee of workmanship?
All my jewelry is hand crafted and one-of a kind. I take pride in my work and devote the extra time and care it takes to assure you receive a finely crafted piece of jewelry, one of heirloom quality that you can hand down through the generations. I guarantee my jewelry due normal wear and if, under original ownership, a piece should break -- I will repair or replace it at no charge to you for up to 90 days from the original date of purchase. If you should chip a stone or damage a piece not due to my workmanship, or if after 90 days of ownership, I will work with you and submit a reasonable quote for repair. Customers are responsible for return shipping. I recommend you insure your package.

How do I care for my jewelry?
With normal wear and care your jewelry should last for years. To keep sterling silver from tarnishing, store your jewelry in a plastic bag, or the box it came in. Air is what makes sterling silver tarnish. You can use a tarnishing cloth to remove tarnish from sterling silver. I don’t recommend sleeping, showering, or exercising while wearing your jewelry. Put your jewelry on after you have dressed, and take your jewelry off before you get undressed. Shopping can be hazardous to your jewelry, so always make sure you leave the dressing room with both earrings, your bracelet and your necklace. Trust me on this!!! Apply perfume or hairspray before putting on your jewelry. Every once in a while, take a damp cloth and gently wipe your jewelry clean. Young children love to pull on things. Beware!!!